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Legal

Terms of Service

Effective: October 10, 2026  ·  Operated by: Turn 4 E-Commerce L.L.C., doing business as Jack’s Home Rescue

These Terms of Service (“Terms”) govern your use of the Jack’s Home Rescue website and phone service. By using this website or calling (317) 953-9223, you agree to these Terms. If you do not agree, please do not use the service.

1. What this service is

Jack’s Home Rescue helps homeowners in an emergency — water damage, furnace failure, fire and smoke damage, storm roofing, or mold remediation. When you call, we connect you with an independent, locally operating contractor who handles your type of home emergency.

We are not a contractor. We do not perform repairs, we do not employ technicians, and we do not supervise, direct, or control any work performed at your property.

2. Independent contractors

Every contractor we connect you with is an independent business, not our employee, agent, or partner. That contractor — not us — is solely responsible for:

  • Their licensing, insurance, qualifications, and compliance with applicable laws
  • Assessing your situation, quoting the work, and performing it to a professional standard
  • Their pricing, scheduling, warranties, and any guarantees they offer

Any agreement for work is strictly between you and the contractor. We do not endorse any particular contractor and we make no representations about a contractor’s skill, reliability, or fitness for your job. Always verify a contractor’s license and insurance yourself before authorizing work.

3. Your agreement with the contractor

What you pay the contractor is a matter between you and the contractor.

4. No warranties

We provide this service on an “as is” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. In particular, we do not warrant or guarantee:

  • That a contractor will be available when you call, or will accept your job
  • The quality, timeliness, safety, or outcome of any contractor’s work
  • That any contractor holds any particular license, certification, or insurance — verification is your responsibility
  • That the website will be uninterrupted or error-free

5. Limitation of liability

To the maximum extent permitted by law, Turn 4 E-Commerce L.L.C. and its owners, officers, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this service or any work performed by a contractor we connected you with — including property damage, personal injury, or financial loss. Our total liability for any claim arising from the service will not exceed $100.

Nothing in these Terms limits liability where the law does not allow it to be limited.

6. Your responsibilities

  • Provide accurate information about your emergency and property when you call
  • Verify the contractor’s license, insurance, and references before authorizing work
  • Get the scope of work and pricing in writing from the contractor before work begins
  • Do not use this service for unlawful purposes or to harass any person

7. Call recording

Calls to Jack’s Home Rescue may be recorded for quality assurance and training. By calling us, you consent to the recording of your call. If you do not wish to be recorded, tell the person who answers and we will note your preference.

8. Indemnification

You agree to indemnify and hold harmless Turn 4 E-Commerce L.L.C., its owners, officers, and agents from any claims, damages, or expenses (including reasonable attorney’s fees) arising from your use of the service, your violation of these Terms, or any agreement you enter into with a contractor.

9. Disputes

If you have a concern, call us first at (317) 953-9223 — most issues can be resolved directly. These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Marion County, Indiana, and you consent to their jurisdiction.

10. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted here with a revised effective date. Your continued use of the service after changes take effect means you accept the updated Terms.

11. Contact

Jack’s Home Rescue — operated by Turn 4 E-Commerce L.L.C.
Phone: (317) 953-9223 (24/7)