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Legal

Privacy Policy

Effective: October 10, 2026  ·  Operated by: Turn 4 E-Commerce L.L.C., doing business as Jack’s Home Rescue

1. Who we are

Jack’s Home Rescue helps homeowners with home emergencies — water damage, furnace failure, fire and smoke damage, storm roofing, and mold remediation. When you call us, we connect you with an independent, locally operating contractor who handles your kind of emergency. We are not a contractor, we do not perform repairs, and we do not employ technicians.

This policy explains what information we collect, how we use it, and the choices you have. If you have questions, call us any time at (317) 953-9223.

2. Information we collect

Information you give us when you call

  • Your phone number (from caller ID or as you provide it)
  • Your name, if you choose to share it
  • A description of your emergency and the property address or city you mention, so we can connect you with an independent local contractor

Call records

  • The date, time, and duration of your call, and which contractor you were connected with
  • Calls may be recorded for quality assurance and training. By calling us, you consent to recording.

Information collected automatically

  • Pages you visit on this site, how long you stay, and the site that referred you
  • Your IP address, device type, and browser type — used for security, fraud prevention, and understanding how visitors use the site

Cookies

We use a small number of cookies: security and performance cookies from our hosting provider (Cloudflare), and basic analytics cookies that help us understand which pages people find useful. You can block cookies in your browser settings; the site will still work, but some features may behave differently.

3. How we use your information

  • To connect you with an independent contractor for your emergency — this is the core of the service
  • To confirm with our contractor partners that a qualified call took place
  • For quality assurance, training, and resolving disputes about a call
  • To improve the website and understand which services people need
  • To prevent fraud and abuse, and to comply with legal obligations

4. How we share your information

We share limited information only as needed to run this service:

  • Contractor partners: when you ask to be connected, we share your phone number and the details of your emergency with the independent contractor so they can reach you. That contractor is a separate business with its own privacy practices.
  • Call routing partners: we share limited call records (date, time, duration, outcome) with the partners who route and validate calls — only what is needed to validate the call.
  • Service providers: companies that host this website or provide analytics, bound by contract to use your information only for our purposes.
  • Legal: if required by law, court order, or to protect our rights and safety or the safety of others.

We do not sell your personal information to data brokers or marketing lists.

5. Your rights and choices

  • Access, correction, deletion: call (317) 953-9223 to ask what information we hold about you, correct it, or ask us to delete it. We will respond within a reasonable time.
  • Marketing: we do not make telemarketing calls. If you ever receive an unwanted call you believe came through our service, tell us and we will investigate.
  • Do Not Call: if you ask not to be contacted, we will honor it.
  • Call recordings: if you do not want your call recorded, tell the person who answers and we will note your preference going forward.

6. Data retention

We keep call records and related information only as long as needed for the purposes described above — typically to validate qualified calls with our partners, handle disputes, and meet legal requirements — then we delete or anonymize it.

7. Security

We use reasonable administrative and technical measures to protect your information. No method of transmission over the phone or internet is completely secure, so we cannot guarantee absolute security.

8. Children

This service is not directed to children under 16, and we do not knowingly collect information from children under 16. If you believe a child has provided us information, call us and we will delete it.

9. Changes to this policy

If we change this policy, we will post the updated version here and revise the effective date above. Continued use of the service after changes means you accept the updated policy.

10. Contact us

Jack’s Home Rescue — operated by Turn 4 E-Commerce L.L.C.
Phone: (317) 953-9223 (24/7)